Training : VASC Sapphire/Topaz

Below is a list of available 2012 training sessions.

February 20 – February 24
June 11 – June 15
September 17 – September 21
November 5 – November 9

Off Line Registration Option:

If you prefer not to register online, please download and complete the following form: VeriFone_ClassRegistrationForm.pdf

Sapphire/Topaz VASC Classroom Certification

The objective of this course is to enable service technicians to become certified on the Sapphire Mini-Server and Topaz POS system in order to complete new installations, warranty and repair work, and perform software upgrades.

Prior to registering for the Sapphire/Topaz VASC Classroom Certification program students must have successfully completed the Sapphire/Topaz VASC Pre-Course Certification. Information regarding this program can be found on VeriFone’s premier portal.

Who May Attend

Technicians employed by VeriFone Authorized Service Contractors (VASC) or Customer Specified Contractors (CSC). Students not employed by VeriFone Authorized Service Contractors (VASC) or Customer Specified Contractors (CSC) are required to gain authorization from the Verifone Regional Service Manager and/or District Sales Manager prior to registering for VeriFone Courses.

Prerequisite:

Ruby Certification and completion of the Sapphire/Topaz Pre-Course

Sapphire/Topaz VASC Classroom Certification Training Outline

Day One

Sapphire/Topaz VASC Entrance Exam
Sapphire Hardware Review
Sapphire Software Installation review
Gemcom32/Backup & Restore Utility (Ruby)
Ruby/Sapphire/HPV-20 Connectivity & Communications
Basics of Ethernet Communications
VeriFone Routing Requirements
VFI Router Configuration and Connectivity
GemCom32/Back-up & Restore Utility (Sapphire)
Practice Exercises

Day Two

Morning Quiz
Review
Smart Fuel Controller
V910 Installations
PA/PCI-DSS Overview and Merchant/VASC Impact Discussion
Sapphire Management Suite – Fuel Programming
Sapphire Management Suite – Review Practice Exercises

Day Three

Morning Quiz
Review
Topaz Hardware
Topaz Software Installation
Topaz/Sapphire Connectivity
Topaz Diagnostics/Troubleshooting
SMS Configuration Manager – Topaz Specific
Topaz Fundamentals and Basics
Topaz Sales and Operations
Practice Exercises

Day Four

Morning Quiz
Review
Journal Browser
Transaction Viewer
Report Navigator
Advanced Router Configuration & Sapphire Remote Connectivity
Installation & Service Considerations
Practice Exercises

Day Five

Final Exam (Sapphire/Topaz)
V910 Online Exam

NOTE: Ruby VASC Classroom Certification is 5 days in length; 4 days of training and 1 day for the certification exam. Each day will include 2 short breaks and a lunch break. Classes begin at 8:30AM each day and end at approximately 5:30PM, dependent on knowledge transfer, student questions, etc.

The final day will of class will comprise entirely of the Certification Exam. DO NOT plan to leave the class before 5:00PM on exam day.

All classes and documentation are in English.

After each day of school it is the technician’s responsibility to contact their supervisor or manager to discuss the day’s events and practice test scores. If an instructor observes the technician is performing below the standard or if the instructor feels the school is beyond the technician’s comprehension the instructor has the right to call the supervisor or manager to advise the student not continue with the training.

REGISTRATION

To register for the Sapphire/Topaz VASC Classroom Certification, simply complete the online registration form above, or download and complete the following form (PDF) download here.

Your registration will be processed within 3 business days. A confirmation letter will be sent to the student and manager when the registration has been completed.

NOTE: Prior to registering for the Sapphire/Topaz VASC Classroom Certification program students must have successfully completed the Sapphire/Topaz Pre-Course Certification. Information regarding this program can be found on VeriFone’s premier portal.

NOTE: Please do NOT make travel arrangements until a confirmation letter has been received.

REQUIRED MATERIALS

Hardware Requirements (Laptop Computer)

Pentium II, 450 MHz
128 MB of RAM or more
1 GB hard Drive or larger
CD-Rom
9-Pin serial port, MALE connection

NOTE: Many laptops are no longer manufactured with a 9-Pin serial port. Should this be the case there are several options, including:

USB to Serial Converter
PCMIA Serial Card
Express Card

Students must have a correctly configured and working serial communications device PRIOR to attending Sapphire/Topaz VASC Classroom Certification

Mouse (external-option, but much easier to move around)
At least 500 MB of hard drive space
Ethernet Port

Please ensure the following programs have been installed on the student’s laptop PRIOR to attending training. Zipped files simply copied to the laptop hard drive DOES NOT constitute as installed.

Windows 2000, Windows XP PRO, Windows VISTA Business or Ultimate, Windows 7 Ultimate or PRO
Microsoft Internet Explorer, v7.0 or higher

NOTE: Other Internet Browsers (Firefox, Netscape, etc.) are not compatible with VeriFone required applications.

NOTE: Internet Explorer must be a “clean” installation. Some Providers (such as AOL and CompuServe) and Browser Helpers and Add-Ins will hijack browser operations and prevent the application from loading and/or functioning properly.

VASC Service Manual (latest edition)
Acrobat Reader, v6.0 or higher
WinZip
GemStall v2.52
Gemcom32 Backup/Restore Utility
GemCom32

Please ensure the student has downloaded and installed (unzipped) the most current copy of the VASC Service Manual.

Any changes needed to the VASC Service Manual are published to VeriFone’s premier portal on the first Monday of each month. The version of the VASC Service Manual is located on the homepage, upper left hand side above the hyperlinks. The format is: YY.MM.DD

NOTE: It is the responsibility of the attending technician to ensure the laptop is in good working order and functioning properly. This includes all software listed above and any peripheral equipment. It is not the responsibility of Southern Pump & Tank Company to configure, correct, or repair the technician’s devices/equipment. If a technician attends school with faulty equipment (i.e. faulty monitors, keyboards, mouse, incorrect settings, etc.), Southern Pump & Tank Company has the right to refuse instruction.

What to Bring to Class

When students attend the Sapphire/Topaz VASC Classroom Certification they must bring the following:

Laptop

The laptop MUST conform to the above requirements and MUST have all the above listed programs fully installed PRIOR to attendance.

VASC Service Manual – most current copy

Classes begin at 8:30AM each day and end at approximately 5:30PM. Ending time is dependent on knowledge transfer, student questions, etc.

Daily Schedule